Shipping Policy

At Amelyxa, we are committed to delivering your order safely, efficiently, and on time. All our products are shipped from our primary fulfillment center 

Order Processing Time

• All orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays).

• Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Times & Costs

 

Destination	Estimated Delivery Time	Shipping Cost
Europe (EU)	3–5 business days	€4.90 (Free over €75)
UK	4–7 business days	£5.90 (Free over £80)
USA & Canada	6–10 business days	$8.90 (Free over $100)
Rest of World	8–12 business days	€9.90 (Flat rate)

Note: Delivery times may vary slightly depending on customs clearance and destination-specific regulations.

Tracking Your Order

Once your order is shipped, you will receive an email containing your tracking number and a link to follow your parcel in real time.

Shipping Carriers

We work with trusted logistic partners such as DHL, UPS, and local postal services to ensure reliable and timely delivery.

Customs & Import Duties

• International orders may be subject to customs duties or import taxes.

• These charges are the responsibility of the customer and may vary by country.

• Amelyxa is not responsible for any delays caused by customs clearance.

Wrong Address Disclaimer

It is the responsibility of the customer to ensure the shipping address provided is accurate. We are not liable for packages lost or delayed due to incorrect addresses.

Undeliverable Packages

If an order is returned to us due to failed delivery attempts, incorrect address, or refusal, the customer will be contacted to arrange re-shipping. Additional shipping charges may apply.

Shipping Delays

While we strive to meet all delivery estimates, occasional delays may occur due to factors outside of our control (e.g., weather conditions, carrier disruptions, customs).

If your order hasn’t arrived within the estimated time, please contact us at amelyxa.com and we’ll be happy to assist you.